Terms of Use

Terms of Use


This is an agreement ("Agreement") between the customer or User (hereinafter referred to as “User” or “Users”) and 10 Minute Will, LLC (hereinafter referred to as "10 Minute Will") relating to User’s use of the information, software, products, and services available through 10 MinuteWill.com (the “Site”).

To register the User must be 18 years of age or older.

10MinuteWill.com is a User generated self-help system operated by 10 Minute Will. 10MinuteWill.com requires User registration, which is conditioned on prior acceptance of these Terms & Conditions. Use of 10MinuteWill.com constitutes the User’s acceptance of and agreement to all such terms and conditions, including any arbitration provisions and class action waivers, as detailed herein.

10 Minute Will provides a platform for general information and self-help only. 10 Minute Will recommends that the User speaks with an attorney to assist the User with his/her specific legal situation. No legal representation or relationship exists in any way between any 10 Minute Will User and 10 Minute Will or any parent, subsidiaries, or affiliates, current or future.

10MinuteWill.com does not provide any legal advice. 10MinuteWill.com is not a law firm, and the employees of 10MinuteWill.com are not acting as the User’s attorney. The User’s use of 10MinuteWill.com does not create or constitute an attorney-client relationship between the User and 10 Minute Will, any 10 Minute Will employee, or any attorney participating in 10 Minute Will’s product. Any legal matter that arises as a result of the User’s use of a 10 Minute Will product will be undertaken solely by the User. The 10MinuteWill.com website is not a substitute for experience, advice and counsel of an attorney. If any relationship is inadvertently formed between the User and a 10 Minute Will employee or an attorney participating in the 10 Minute Will product, such relationship shall be limited in scope to that which was communicated between the User and said employee or participating attorney.

Any information the User receives or gathers from this Site should not be construed as legal advice, and should not be relied upon as such. 10MinuteWill.com cannot guarantee that currency or accuracy of the information on the Site. The law is subject to change and interpretation by different courts. If the User requires legal advice for a specific problem, or if the User’s specific problem is too complex, the User should consult a licensed attorney in the User’s area.

10MinuteWill.com and some of the articles contained therein may contain links to other resources. Such links are provided to assist the User in identifying and locating other resources that may be of interest, but are not intended to state or imply 10MinuteWill.com’s sponsorship, affiliation or association with, or is legal authorization to use any trade name, registered trademark, logo, legal or official seal, or copyrighted symbol that may be reflected in the links.

10MinuteWill.com is not responsible for any loss, injury, claim, liability, or damage related to the User’s use of the 10MinuteWIll.com or any site linked to 10MinuteWill.com, whether from errors or omissions in the content of the Site or any other linked sites, from the Site being inoperable or from any other use of the Site. The User’s use of the Site is at the User’s own risk.


10 Minute Will reserves the right to change the terms, conditions, and notices under which 10MinuteWill.com is offered, including but not limited to the charges associated with the use of 10MinuteWill.com.

The User understands and agrees that the User’s use of 10MinuteWill.com after the date on which the Terms & Conditions have changed shall be treated as acceptance of the updated Terms & Conditions.


10MinuteWill.com may contain links to other websites ("Linked Sites"). These sites are not under the control of 10 Minute Will and 10 Minute Will is not responsible for the contents of any Linked Site, including, but not limited to, any link contained in a Linked Site, or any changes or updates to a Linked Site. 10 Minute Will is not responsible for any form of transmission received from any Linked Site. 10 Minute Will is providing these links to the User solely as a convenience, and the inclusion of any link does not imply said site’s endorsement by 10 Minute Will or any association with its operators. These Terms & Conditions do not cover the User’s interaction with Linked Sites, and the User should carefully review the terms and conditions and privacy policies of any third party sites.

Certain services made available by 10MinuteWill.com are delivered by third parties. By using any product, service or functionality originating from the 10MinuteWill.com domain, the User hereby acknowledges and consents that 10 Minute Will may share such information and data with any third party with whom 10 Minute Will has a contractual relationship to provide the requested product, service or functionality on behalf of 10MinuteWill.com Users.


Protecting the User’s privacy is of utmost importance. Please review our Privacy Policy, detailing 10 Minute Will’s treatment of the User’s personal information and protection of the User’s privacy.


As a condition of the use of 10MinuteWill.com, the User warrants to 10 Minute Will that the User will not use 10MinuteWill.com for any purpose that is unlawful or prohibited by these terms, conditions and notices. The User may not use 10MinuteWill.com in any manner which could damage, disable, overburden, or impair the 10MinuteWill.com website or interfere with any other party's use and enjoyment of the 10MinuteWill.com website. The User may not obtain or attempt to obtain any materials or information through any means not intentionally made available or provided for through 10MinuteWill.com.

The legal forms, legal documents, letters, articles, and all other content found on 10MinuteWill.com are protected by copyright and all other applicable intellectual property rights. Said content is not for resale. The use of 10MinuteWill.com does not entitle the User to resell any 10MinuteWill.com content. The use of 10MinuteWill.com constitutes the User’s acceptance of these Terms & Conditions and the User’s assurances that the User will not resell or otherwise attempt to benefit – commercially or otherwise - from content belonging to 10 Minute Will without the express written consent of 10 Minute Will, LLC.

10 Minute Will reserves the right to disclose any information that is necessary to satisfy any law, regulation, legal process, law enforcement or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in 10 Minute Will's sole discretion.

Materials provided to 10MinuteWill.com or posted at any 10 Minute Will website

10 Minute Will does not claim ownership of the materials the User provides to 10 Minute Will. However, by providing such materials, the User grants 10 Minute Will permission to use the User’s submission in connection with the operation of 10 Minute Will, including but not limited to the rights to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate and/or reformat the User’s submission, and to publish the User’s name in connection with said submission.

No compensation will be paid with respect to the use of the User’s submission, as provided herein. 10 Minute Will is under no obligation to post or use any submission the User may provide, and may remove any submission at any time in 10 Minute Will's sole discretion.

By posting, uploading, inputting, providing or submitting the User’s submission, the User warrants and represents that the User owns or otherwise controls all of the rights to the User’s submission, as described in this section, including, but not limited to, all the rights necessary for the User to provide, post, upload, input or submit the submissions.


The information, software, products, and services included in or available through 10MinuteWill.com may include inaccuracies or spelling or grammatical errors. Changes are periodically added to the information herein. 10 Minute Will, LLC and/or its suppliers may make improvements and/or changes in the Site at any time. Advice received from 10MinuteWill.com should not be used or relied upon for personal, legal or financial decisions, and the User should consult an appropriate professional for specific advice tailored to the User’s situation.

10 Minute Will, LLC and/or its suppliers make no representations about the suitability, reliability, availability, timeliness, and accuracy of information, software, products, services and related graphics contained on 10MinuteWill.com for any purpose. To the extent permitted by law, all such information, software, products, services and related graphics are provided "As Is" without warranty of condition of any kind, except as expressly stated otherwise within the Site, including the 10MinuteWill Guarantee. 10 Minute Will, LLC and/or its suppliers hereby disclaim all warranties and conditions with regard to this information, software, products, services and related graphics, including all implied warranties or conditions of merchantability, fitness for a particular purpose, title and non-infringement.

To the maximum extent permitted by law, in no event shall 10 Minute Will, LLC and/or its suppliers be liable for any direct, indirect, punitive, incidental, special, consequential damages or any damages whatsoever, including but not limited to, damages for loss of use, data or profits, arising out of or in any way connected with the use or performance of 10MinuteWill.com, with the delay or inability to use the 10MinuteWill.com website of related services, the provision of or failure to provide services, or for any information, software, products, services and related graphics obtained through 10MinuteWill.com, or otherwise arising out of the use of 10MinuteWill.com, whether based on contract, tort, negligence, strict liability or otherwise, even if 10 Minute Will, LLC or any of its suppliers has been advised of the possibility of damages. Because some states/jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to the User. If the User is dissatisfied with any portion of 10MinuteWill.com, or with any of these Terms & Conditions, the User’s only remedy is to discontinue using 10MinuteWill.com.


Binding Arbitration: Most User concerns can be resolved quickly and satisfactorily by calling 10MinuteWIll.com Customer Service at 1-877-947-WILL (877-947-9455).

In the unlikely event that Customer Service is unable to resolve a User’s complaint, or if 10 Minute Will has not been able to resolve a dispute it has with the User after attempting to do so informally, it is mutually agreed upon my the User and 10 Minute Will to resolve any disputes through binding arbitration, mediation, or small claims court, rather than in a court of general jurisdiction, except where a complaint is filed with the Better Business Bureau. For dispute resolution as a result of a complaint filed with the Better Business Bureau, see “BETTER BUSINESS BUREAU (“BBB”) DISPUTE RESOLUTION,” below.

Arbitration uses a neutral arbitrator instead of a judge or jury. Arbitrators often award the same damages and relief as would a court. Under this arbitration provision, where the User seeks more than $50,000 in damages, the payment of attorneys’ fees will be governed by the rules of the American Arbitration Association (herein after referred to as “AAA”). Any arbitration under this Agreement will take place on an individual basis; class arbitrations and class actions are not permitted.

Arbitration Agreement: 10 Minute Will and the User agree to arbitrate all disputes and claims between us. This agreement to arbitrate is intended to be interpreted broadly. It includes, but is not limited to: claims arising out of or relating to any aspect of the relationship between us, whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory; claims that arose before this or any prior agreement (including, but not limited to, claims relating to advertising); claims that are currently the subject of purported class action litigation in which the User is not a member of a certified class; and claims that may arise after the termination of this Agreement.

References to "10 Minute Will," "the User" and "us" include our respective subsidiaries, affiliates, agents, employees, predecessors in interest, successors, and assigns, as well as all authorized or unauthorized Users or beneficiaries of services or devices under this or prior agreements between us. Notwithstanding the foregoing, either party may bring an individual action in small claims court. This arbitration agreement does not preclude the User from bringing issues to the attention of federal, state, or local agencies, including, for example, the Federal Communications Commission. Such agencies can, if the law allows, seek relief against us on the User’s behalf. The User agrees that, by entering into this Agreement, the User and 10 Minute Will each waive the right to a trial by jury or to participate in a class action. This Agreement evidences a transaction in the interstate commerce, and thus the Federal Arbitration Act governs the interpretation and enforcement of this provision. This arbitration provision shall survive termination of this Agreement.

A party who intends to seek arbitration must first send to the other, by certified mail, return receipt requested, a written Notice of Dispute (herein after referred to as "Notice"). A Notice to 10 Minute Will should be addressed to

10 Minute Will, LLC

1302 Waugh Drive #178

Houston, TX  77019

This address is hereinafter referred to as "Address for Notice". The Notice must describe the nature and basis of the claim or dispute, and set forth the specific relief sought. If 10 Minute Will and the User do not reach an agreement to resolve the claim within sixty (60) calendar days after the Notice is received, the User or 10 Minute Will may commence an arbitration proceeding. During the arbitration, the amount of any settlement offer made by 10 Minute Will or the User shall not be disclosed to the arbitrator until after the arbitrator determines the amount, if any, to which the User or 10 Minute Will is entitled.

The arbitration will be governed by the Commercial Arbitration Rules and the Supplementary Procedures for Consumer Related Disputes (collectively, "Rules of Arbitration") of the AAA, as modified by this Agreement, and will be administered by the AAA. The AAA Rules of Arbitration are available online, by calling the AAA at 1-800-778-7879 or by writing to the Address for Notice. The arbitrator is bound by the terms of this Agreement. All issues are for the arbitrator to decide, including, but not limited to, issues relating to whether the dispute can be settled by arbitration, and the scope and enforceability of the arbitration provision. Unless 10 Minute Will and the User agree otherwise, any arbitration hearings will take place in a reasonably convenient location for both parties, with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, the determination shall be made by AAA. If the User’s claim is for $10,000 or less, we agree that the User may choose whether the arbitration will be conducted solely on the basis of documents submitted to the arbitrator, through a telephonic hearing, or by an in-person hearing as established by the AAA Rules. If the User’s claim exceeds $10,000, the right to a hearing will be determined by the AAA Rules. Regardless of the manner in which the arbitration is conducted, the arbitrator shall issue a reasoned written decision sufficient to explain the essential findings and conclusions on which the award is based. 10 Minute Will will pay all AAA filing, administration and arbitrator fees for any arbitration initiated in accordance with the AAA Rules. However, if the User initiates an arbitration in which the User seeks more than $50,000 in damages, the payment of these fees will be governed by the AAA rules.

The arbitrator may make rulings and resolve disputes as to the payment and reimbursement of fees and expenses at any time during the proceeding and upon request from either party made within 14 days of the arbitrator's ruling on the merits.

The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party's individual claim. The User and 10 Minute Will agree that each may bring claims against the other only in the User's or 10 Minute Will’s individual capacity, and not as a plaintiff or class member in any purported class or representative proceeding. Further, unless both the User and 10 Minute Will agree otherwise, the arbitrator may not consolidate more than one person's claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

Notwithstanding any provision in this Agreement to the contrary, we agree that if 10 Minute Will makes any future change to this arbitration provision (other than a change to the Address for Notice), the User may reject any such change by sending written notice to 10 Minute Will within thirty (30) calendar days of the change to the Arbitration Address for Notice provided above. By rejecting any future change, the User agrees that the User will arbitrate any dispute between it and 10 Minute Will, in accordance with the language of this provision.


Dispute resolution of complaints filed with the Better Business Bureau (hereinafter, “BBB”) shall be governed by BBB’s Mediation Rules, as set forth herein.

Mediation: If conciliation does not solve the problem, mediation may be the next step. In mediation, an impartial third party - the mediator - clarifies and reframes problems and helps the two sides talk with each other and discuss solutions. The mediator does not decide the merits of either party's claim.  The mediator's goal is to identify the interests of each party and work with them to arrive at a win-win solution.

If both sides agree to mediate their dispute, BBB gives them an explanation of the basic rules of mediation and asks each party to sign an Agreement to Mediate.

This agreement states that each party is entering mediation voluntarily and will make a sincere effort to resolve the dispute. It identifies the role the mediator will play and the obligations of the disputing parties.

BBB will schedule a confidential mediation session and will let you know how to prepare for that session.

The mediator will be a trained professional, either a BBB staff person or a volunteer from the community.

The mediator will not decide who is right or wrong. Instead, he or she will create an environment that will help both you and the other party clarify the issues, understand each other's underlying interests and help you discover possible options to settle the dispute.

If you do reach a solution, the mediator will assist you in writing an agreement that explains what the solution is - typically some action to be performed.

BBB Rules Of Mediation

  1. Confidentiality: All conversations and materials produced during the mediation sessions are confidential. The parties will not disclose any information about what is happening in mediation without the approval of the mediator and the other party. You also agree not to subpoena the mediator or BBB employees in any subsequent legal proceeding.
  2. Good faith effort: You agree to make a good faith effort to mediate your disagreement with the other party. In doing so, you agree to work cooperatively with the other party and the mediator by discussing the dispute and by helping to work toward an agreeable resolution.
  3. Full disclosure: You are expected to provide all information necessary to help resolve your disagreement with the other party. The mediator will determine what information is necessary.
  4. Common courtesy: All participants will conduct themselves within the bounds of common courtesy. Name calling, foul or abusive language and the like will impede the mediation's success, and may compel the mediator to cancel the mediation session.
  5. Legal counsel: Mediators may not give legal advice. You may retain legal counsel of your choice. If a legal issue arises, the mediator may ask you to consult with your attorney.
  6. Expert opinion: It may be necessary to seek expert advice during mediation. The mediator may direct either or both parties to obtain expert advice at any time during the mediation session. Likewise, the mediator may also contact experts directly.
  7. Voluntary process: Mediation is a voluntary procedure. While the mediator will make every effort to help you reach a resolution to your dispute, you are under no obligation to reach an agreement with the other party. Either party involved in the dispute may decide to have the mediation session ended at any time with proper notice to the BBB.
  8. Liability: The parties agree that the mediators, the CBBB and the  BBB, including its employees, will not be liable for any act or omission in connection with the mediation.

When a dispute arises as a result of a complaint filed with the BBB, where 10 Minute Will’s dispute resolution terms are in total conflict with those of the BBB, the BBB’s dispute resolution terms shall supersede.


10 Minute Will reserves the right, in its sole discretion, to terminate the User’s access to 10MinuteWill.com and related services or any portion thereof at any time, without notice.


The User agrees that no joint venture, partnership, employment, or agency relationship exists between the User and 10 Minute Will as a result of this agreement or use of 10MinuteWill.com. 10 Minute Will's performance of this agreement is subject to existing laws and legal processes, and nothing contained in this agreement exempts 10 Minute Will's right to comply with governmental, court and/or law enforcement requests or requirements relating to the User’s use of 10MinuteWill.com, or information provided to or gathered by 10 Minute Will, with respect to such use. If any part of this agreement is determined to be invalid or unenforceable pursuant to applicable law, including but not limited to the warranty disclaimers and liability limitations set forth above, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision, and the remainder of the agreement shall continue in effect.

Unless otherwise specified herein, this agreement constitutes the entire agreement between the User and 10 Minute Will, with respect to 10MinuteWill.com, and supersedes all prior or contemporaneous communications and proposals, whether electronic, oral or written, between the User and 10 Minute Will with respect to 10MinuteWill.com. The User may not assign or otherwise transfer the Terms & Conditions, or any right granted hereunder, without 10 Minute Will's written consent. 10 Minute Will's rights under the Terms & Conditions are freely transferable by 10 Minute Will. Any failure by 10 Minute Will to enforce or exercise any provision of the Terms & Conditions, or any related right, shall not constitute a waiver of that provision or right. Any rights not expressly granted herein are reserved.

10 Minute Will may provide the User with notices, including those regarding changes to the Terms & Conditions, by email, regular mail, postings on the 10MinuteWill.com website, or other reasonable means now known or hereafter developed.

A printed version of this agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form. It is the express wish of the parties that this agreement and all related documents have been drawn up in English.


All contents of 10MinuteWill.com are Copyright © 2014 10 Minute Will, LLC and/or its suppliers, affiliates and partners. All rights reserved.


Pursuant to Title 17, United States Code, Section 512(c)(2), notifications of claimed copyright infringement under United States copyright law should be sent to Service Provider's Designated Agent.

Updated as of July 30, 2014

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Disclaimer: 10MinuteWill.com is an online self-help tool that provides general information and software only. 10MinuteWill.com is not a law firm and is not a substitute for an attorney or law firm. 10MinuteWill.com cannot provide any advice, explanation, opinion, or recommendations about possible legal rights, remedies, defenses, options, selection of forms or strategies. Communications between you and 10MinuteWill.com are protected by our Privacy Policy but not by the attorney-client privilege. Your access to the website is subject to our Terms of Use.